1. Introduction Welcome to the WhatsApp service of Staywell Kinsealy Pharmacy. By contacting us via WhatsApp, you agree to these Terms and Conditions. This platform is provided to enhance communication and support for our patients and customers.

2. Service Description Through WhatsApp, we offer general information about our pharmacy services, opening hours, medication availability, prescription collection updates, and other non-urgent queries. This service is not intended for emergency communication or confidential medical advice.

3. User Responsibilities Users must communicate respectfully and refrain from using abusive, offensive, or inappropriate language. Do not send spam, promotional material, or unsolicited content. Personal health queries should be discussed directly with a pharmacist in-store or by phone for privacy and accuracy.

4. Disclaimers and Liability While we aim to provide accurate and timely information, Staywell Kinsealy Pharmacy is not liable for any misunderstandings, delays, or actions taken based on messages exchanged via WhatsApp. We do not guarantee the confidentiality of data shared on this platform; users share information at their own risk.

5. Changes to Terms We may update these Terms and Conditions at any time. Significant changes will be communicated via WhatsApp or through signage in-store. Continued use of the service implies acceptance of the updated terms.

6. Governing Law These Terms and Conditions are governed by the laws of the Republic of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
• Right to Data Portability: You may request a copy of your personal data in a structured format.
• Right to Object: You may object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact our Data Protection Officer at (01) 8904070.

7. Data Breach Protocol
In the event of a data breach, Staywell Kinsealy Pharmacy will:
• Notify the affected individuals if there is a risk to their rights and freedoms.
• Report the breach to the Data Protection Commissioner within 72 hours, as required by GDPR.
• Implement corrective actions to prevent further breaches and mitigate any harm.

8. Staff Training and Responsibilities
All staff members are required to complete mandatory data protection training to ensure compliance with
GDPR and this privacy policy. Staff must:
• Adhere to the procedures outlined in the pharmacy’s Data Protection SOP.
• Maintain confidentiality regarding patient and staff data at all times.
• Report any potential data breaches to the pharmacist on duty and follow the protocol for handling
breaches.

9. Contact Information
For any questions or concerns regarding this privacy policy or our data protection practices, please contact
our Data Protection Officer: Jean-Hugues Burel
Contact Information: kinsealypharmacy@gmail.com / (01) 890 4070

10. Changes to This Privacy Policy
Staywell Kinsealy Pharmacy reserves the right to update this privacy policy as necessary to reflect changes
in data protection laws or our business practices. Any changes will be communicated to staff and patients as
appropriate.